A reader, October 07, 2020 - 1:02 pm UTC
Conversely, there are probably some organizations out there for which their I.T dept already has a lot of interaction with the open source community, and thus are equipped to deals themselves with bugs, workarounds etc in the product they're using when there is no support organization sitting behind the product.
Ha, ha. Good luck in getting oracle bugs fixed in a timely manner. We also use workarounds and hacks even there is a paid support available. The response for my last bug report was something like "Such bugs are usually fixed in the upcoming oracle versions".
October 08, 2020 - 2:27 am UTC
But if you encounter such issue, you have recourse.
- You can escalate a call
- You can asked for a support manager to intervene
- You can raise it with your account management
- You can speak to the product management
Read my answer again - I never claimed that the moment you have a support organisation behind your product means the world is all smiles. But having one can be a lot better than going it alone.
A reader, October 08, 2020 - 10:38 pm UTC
Hi Chris,
Thanks for answering this touchy question. I do want to point out that it is making harder for people to want to pay Oracle RDBMS' high price when MySQL, MariaDB, Postgres, etc. offer the the RDBMS needs that most applications need. I hope that one day Oracle will reduce it's price as one can say that the main RDBMS engine has been reproduced by other companies and offering it a cheaper price or free.
"And part of it is cultural. I've lost track of the number of times I've told people you can have a free Oracle database both on-premises and the cloud, and they simply refuse to believe me :-)"
I know that I got exited about the free version called "Oracle express" , I think, but then just realized I couldn't use it since Oracle wasn't providing security patches for its security holes. I will look into the free on-premise software to see if it is secure.
Thank you once again.
October 09, 2020 - 2:36 am UTC
I think, but then just realized I couldn't use it since Oracle wasn't providing security patches for its security holes
I've had people say this but at the same time the vast majority of customers do not apply the security patches we regularly release anyway! (Not claiming this of you specifically)