You can SUM with a ROLLUP
select tcktname, sum ( o ) , sum ( c ), sum ( o+c ) tot
from (
select tcktname, status
from ticket1
) pivot ( count ( status )
for status in ( 'open' o,'close' c)
)
group by rollup ( tcktname );
TCKTNAME SUM(O) SUM(C) TOT
---------- ---------- ---------- ----------
abc 1 0 1
bug 2 1 3
request 0 1 1
<null> 3 2 5