To avoid the client interpreting & as a substitution variable, run:
set define off
And to allow quotes within a string, use the q operation:
select q'[you're able to within this]' from dual
The query is still fast when running for me though:
CALL_ID CALL_SEQ_NO CALL_TEXT
1 0 Eligibility Message: SUBSCRIBER LAST NAME: XXXXXX. EVC #: 123456789 and CNTY CODE: 19. PRMY AID CODE: 3R. MEDI-CAL ELIGIBLE W/ NO SOC/SPEND DOWN. HEALTH PLAN MEMBER: PHP-L.A. CARE HLTH PLAN: MEDICAL CALL (xxx)xxx-1234. HCP: CARE FIRST CALL: (123) 123-1234
1 1 . PCP: BARTZ - ALTADONNA COMMUN CALL: (123)123-1234 TRANSFER TO CS FOR FACETS REINSTATEMENT,Home Phone NO RECORDED ELIGIBILITY FOR REQUESTED DATE OF SERVICE 05/12/2020.,Home Phone 123456789,00T0H00005PHJjIUAX,xxxxxxxx,12-May-20 10.19.35.000000000 AM,xxxxx
1 2 xx,04-Feb-21 09.10.25.000000000 PM,TURNER - Retention Call,Retention Call On Hold,Outbound Call,Pending,(05/12/20 @ 09:49AM - PER AEVS: NRE) - CONNECTED MBR TO DPSS FOR REINSTATEMENT ASSISTANCE. SHE RCVD A NOA STATING RDTERM WAS APPROVED (RDTERM DUE 4/202
1 3 0). EDUCATED AND LEFT HER ON THE LINE. MBR UNDERSTOO. *TERMED 4/30/20* CALLER: XXXXXXXX XXXXXX / CASE# B123VC146 ................................................................................. (06/05/20 @ 01:43PM - PER AEVS: NRE) - PER MBR SPOKE TO DPSS
1 4 WKR ON WED AND MC WAS MANUALLY APPROVED AND WAS ADVISED TO F/U IN 3DAYS. MBR UNDERSTOOD. ................................................................................... (06/09/20 @ 10:44AM - PER AEVS: NRE) - PER MBR ASKED FOR A C/B SINCE SHE WAS ON T
1 5 HE LINE WITH DPSS ALREADY F/U ON CASE. ................................................................................... (06/10/20 @ 10:07AM - PER AEVS: NRE) - PER MBR WAS TOLD A MSSG WAS GOING TO BE SENT TO SUPEVISOR AS URGENT. WKR HAS ALL DAY TODAY TO
1 6 RETURN CALL.,Home Phone 123456789,00T0H00005PHKMjUAP,xxxxxxxx,12-May-20 10.24.16.000000000 AM,xxxxxxxx,04-Feb-21 09.10.58.000000000 PM,MOORE - Retention Call,Medi-Cal On Hold,Outbound Call,Wrong Phone Number,05/12/20 @ 10:19AM (AEVS-NRE AS OF 04-30-20) W
1 7 RONG PH # TRANSFER TO EXT # 1234567,Home Phone 123456789,00T0H00005PHKVTUA5,xxxxxxxxxx,12-May-20 10.49.18.000000000 AM,xxxxxxxx,04-Feb-21 09.12.21.000000000 PM,XXXXXXX - Retention Call,Retention Call On Hold,Outbound Call,Left Message,(05/12/20 @ 10:30AM)
1 8 VERIFIED AEVS, MEDICAL NOT ACTIVE AS OF 05/01/2020. CALLED LEFT MESSAGE TO XXXXXXX, ISSUED HIM MY CALL BACK NUMBER.,Home Phone 123456789,00T0H00005PHKlVUAX,xxxxxxxxxx,12-May-20 10.46.52.000000000 AM,xxxxxxx,04-Feb-21 09.12.21.000000000 PM,XXXXXXXXX - Ret
1 9 ention Call,Retention Call On Hold,Outbound Call,Left Message,(05/12/20 @ 10:30AM) VERIFIED AEVS, MEDICAL NOT ACTIVE AS OF 05/01/2020. CALLED LEFT MESSAGE TO XXXXXXXX, ISSUED HIM MY CALL BACK NUMBER.,Home Phone 123456789,00T0H00005PHKs0UAH,xxxxxxxx,12-May
1 10 -20 10.36.34.000000000 AM,xxxxxxx,04-Feb-21 09.10.25.000000000 PM,XXXXX - Retention Call,Retention Call,Outbound Call,Closed,(05/12/20 @ 10:27AM - PER AEVS: FFS) - PENDING HCO/PROCESSED *MC JUST APPROVED TODAY. REP: XXXXXXX EFF: 15-45DAYS PCP: xxxxxxxx HE
1 11 ALTH COMM SUBSCRIBER LAST NAME: XXXXX . EVC #: 11111PT4LQ. CNTY CODE: xx1. PRMY AID CODE: M3. MEDI-CAL ELIGIBLE W/ NO SOC/SPEND DOWN.,Home Phone
12 rows selected.
Elapsed: 00:00:00.068